Hatch’s Camp — also known as St. Ann’s Retreat and the Nunnery — was acquired by Matt Nielsen in fall of 2015, and he plans on maintaining its status on the National Register of Historic Places.
In order to do that, certain criteria must be met, but Lieutenant Brian Locke with the Cache County Sheriff’s Office thinks it may be a challenge for Nielsen. Young adults in the community often ventured up to the camp for thrills, especially in the summer months, Locke said.
“It’s because of all the stories people keep telling of the place — you know, the local legends,” Locke said.
Local legends include stories of pregnant nuns and dead babies, but the only story some have been able to confirm is that in 1997, dozens of teens were held hostage by several shotgun-wielding watchmen in the empty swimming pool at the camp.
“Vandalism was the biggest problem we were dealing with up there,” Locke said. “People would go in the buildings and break things and mess things up.”
Many of the cabins’ walls have writing etched in them. Broken glass is strewn about the floors of some of the buildings. Some of the walls have gaping holes in them. While it will take some effort to fix the buildings up, there are some benefits to keeping it on the National Register of Historic Places. For instance, if the property is listed on the registry, that qualifies the owner to receive tax credits for the investment and work they put into the property. Preservation specialist Chris Hansen from the Utah State Historical Society said there is some flexibility with this.
“You’re not required to restore it back to what it was, but you can retain its historic features,” Hansen said. “If they’re too damaged to restore, you can repair them. If they’re too damaged to repair, then you can replace it with an in-kind replacement, meaning it matches the look and feel of the property.”
As Nielsen works to restore and repair the property, Locke said he hopes the trespassing and vandalism die down, but it’s Nielsen’s job to report any issues he has.
“I would hope that people would just respect the new owners and not go in the buildings,” he said.
Wednesday, November 25, 2015
Friday, November 20, 2015
IT improves registration process, despite new challenges
It was registration week at Utah State University, and database administrator Ryan Merrill sat in front of two computer screens in his office. Two other IT administrators — Eric Allen and Duane Black — were adjacent to him, each with two screens in front of them, as well.
“We figure the more screens you have, the more productive you are,” Black said, and the trio laughed.
They had five or six windows open each in order to monitor all components of the registration system — “watching for red flags,” Merrill said. The three of them sat in this office in the Science Engineering Research Building until 1 a.m. on the nights of registration — sometimes later. They arrived at 7 p.m. each night — an hour before registration begins — but preparation for registration starts months in advance.
About 1,800 more students enrolled this semester than in the spring, which created a new challenge for the group.
“With increased enrollment, that generally translates to increased load throughout the week of registration,” Merrill said. “And so we work to create a robust computing environment that can handle the load.”
USU IT’s main focus in preparing for registration is load testing — making sure Banner XE, the new, modern interface, can handle having thousands of students using it at once. In March, registration times changed so they were staggered throughout the night according to the number of credits students have earned. This way, fewer students are on the site at once.
Since the university started using Banner XE in the spring, IT has encountered fewer problems. While it often staffs the service desk on registration nights, service desk manager Steve Funk said he didn’t see a need for it this semester. Merrill and his coworkers, however, are on duty during registration.
“In previous registration cycles, we’ve been here to deal with issues as they’ve arisen,” Merrill said. “Luckily, this registration cycle, we really have just watched and we haven’t really done too much. But we’re here in case something does go wrong.”
Drew Derbidge, who works in computer desktop support, was also the on-call technician during most of registration. He said registration has not been unusually busy for him, partly because he typically addresses IT issues with faculty and staff members.
Funk said the feedback he has received from students has been positive, and they seem to appreciate the new features, including the ability to plan a schedule ahead of time.
“With the older registration system, we were continuously encountering issues during priority registration,” Merrill said. “The new release of the software handles the load much, much better.”
In addition to monitoring the systems in Banner XE, Funk and Merrill said they pay close attention to social media. By watching USU Twitter accounts and USU-related hashtags, they can see what issues students are having and address them immediately.
“It’s a good way for us to keep our finger on the pulse,” Merrill said.
He said he likes to hear students’ feedback — the good and the bad.
“We’re hearing it as students are discussing this, which allows us to be more proactive rather than reactive,” Funk said.
For USU IT, registration is “a party,” Allen said. Its goal is to register as many students as quickly and easily as possible, so they all closely watch their respective areas of Banner.
“Any one of them could hiccup at any point time, and we want to know what’s going on and which one is having a problem so we can fix it the fastest,” he said.
Allen said the IT teams will start preparing for spring registration at the beginning of December.
“We’re always thinking about and working on registration,” he said.
“We figure the more screens you have, the more productive you are,” Black said, and the trio laughed.
They had five or six windows open each in order to monitor all components of the registration system — “watching for red flags,” Merrill said. The three of them sat in this office in the Science Engineering Research Building until 1 a.m. on the nights of registration — sometimes later. They arrived at 7 p.m. each night — an hour before registration begins — but preparation for registration starts months in advance.
About 1,800 more students enrolled this semester than in the spring, which created a new challenge for the group.
“With increased enrollment, that generally translates to increased load throughout the week of registration,” Merrill said. “And so we work to create a robust computing environment that can handle the load.”
USU IT’s main focus in preparing for registration is load testing — making sure Banner XE, the new, modern interface, can handle having thousands of students using it at once. In March, registration times changed so they were staggered throughout the night according to the number of credits students have earned. This way, fewer students are on the site at once.
Since the university started using Banner XE in the spring, IT has encountered fewer problems. While it often staffs the service desk on registration nights, service desk manager Steve Funk said he didn’t see a need for it this semester. Merrill and his coworkers, however, are on duty during registration.
“In previous registration cycles, we’ve been here to deal with issues as they’ve arisen,” Merrill said. “Luckily, this registration cycle, we really have just watched and we haven’t really done too much. But we’re here in case something does go wrong.”
Drew Derbidge, who works in computer desktop support, was also the on-call technician during most of registration. He said registration has not been unusually busy for him, partly because he typically addresses IT issues with faculty and staff members.
Funk said the feedback he has received from students has been positive, and they seem to appreciate the new features, including the ability to plan a schedule ahead of time.
“With the older registration system, we were continuously encountering issues during priority registration,” Merrill said. “The new release of the software handles the load much, much better.”
In addition to monitoring the systems in Banner XE, Funk and Merrill said they pay close attention to social media. By watching USU Twitter accounts and USU-related hashtags, they can see what issues students are having and address them immediately.
“It’s a good way for us to keep our finger on the pulse,” Merrill said.
He said he likes to hear students’ feedback — the good and the bad.
“We’re hearing it as students are discussing this, which allows us to be more proactive rather than reactive,” Funk said.
For USU IT, registration is “a party,” Allen said. Its goal is to register as many students as quickly and easily as possible, so they all closely watch their respective areas of Banner.
“Any one of them could hiccup at any point time, and we want to know what’s going on and which one is having a problem so we can fix it the fastest,” he said.
Allen said the IT teams will start preparing for spring registration at the beginning of December.
“We’re always thinking about and working on registration,” he said.
Saturday, November 14, 2015
Three time's the charm: Planning commission to hear request for permit
For the third time since August 2014, the Cache County Planning Commission will hear a request from John and Caryn Mullin for a conditional use permit for a dog kennel business.
If approved in the Dec. 3 meeting, Wild Bunch Kennels — which would house 42 pugs — would be located on 1.14 acres of property at 5670 North Highway 23, Cache Junction. The property is in a cluster of homes, and the Mullins would build the kennel across from their home. While concerns last year primarily stemmed from the welfare of the animals, the commission is now expressing concern about potential odor and noise issues. The area is zoned for agriculture.
“It’s mainly the noise. The odor really isn’t a problem,” said Joseph Chambers, the Mullins' attorney. “The county has no objective standard on how to measure the noise."
If there is a noise violation, it is the applicant’s burden to address the issue. Sound on the property cannot exceed 75 decibels from 30 feet away. Chambers said it would cost the Mullins thousands of dollars to conduct a sound test. While law enforcement officials are not equipped with sound meters for noise complaints, the county can borrow one from the Bear River Health Department or Logan City.
“I’m certainly not a scientist on sound,” said Rob Smith, a member of the commission. “Other areas have certainly dealt with noise issues. I’m sure there are scientific methods established to deal with noise.”
The Wild Bunch Kennel would only house pugs, which are known for their small barks. The Mullins have been in the business of pug breeding for eight years at their current home in Casper, Wyoming, and they have never had an issue with noise before. In last year’s August meeting, John Mullin said the building would be fully insulated.
The path to bringing their business to Cache County has been a difficult one. In September of 2014, the Mullins were denied a conditional use permit by the Planning Commission. It was then appealed and sent to the Board of Adjustments, which overturned the commission’s decision and sent it back.
“Basically, the planning commission just made conclusions without finding the facts, and they denied it again,” Chambers said.
It wasn’t until the Mullins got the state ombudsman involved that the commission was ordered to review the request again.
“It sort of chastises the planning commission,” Chamber said.
While county ordinances change year to year, the planning commission’s suggestions to the Mullins must be according to the ordinance in place at the time of the initial request.
Wednesday, October 14, 2015
Officers vote to sell student tickets to public
Utah State University Student Association officers voted Tuesday night to release 500 student tickets to the general public for this weekend’s football game.
The tickets, which will sell for $38 apiece, were given to the Utah State Athletics Department. This is in addition to the 500 tickets released to the department last week when athletic director John Hartwell presented to the executive council on Oct. 6. So far, only 45 of those tickets have been sold.
“It’s not a whole lot, and I don’t anticipate them selling too many more, either,” said student involvement director Linda Zimmerman.
The Aggies will take on Boise State over fall break, when many students leave town. Hartwell said historically, student attendance during fall break and Thanksgiving games has been low. As of Tuesday evening, 2,650 student tickets were distributed.
Although the executive council’s vote was unanimous, there was some concern at the initial meeting with Hartwell last week. Tickets in the student section are funded by student fees – students are required pay $135.14 each semester for the privilege of attending all athletic events.
But this game is special. Boise State is ranked in the Mountain West conference.
“We’d rather have a full stadium cheering on our Aggies than see us with empty bleachers,” said athletics vice president Thomas Rogers. “If this wasn’t over fall break, I don’t think we’d be giving away tickets at all.”
Hartwell said athletics would never ask for more than 1,000 student tickets. Usually, 6,500 seats are reserved for students — most of what remains of the 25,513-seat stadium goes to the public. Rogers said the majority of public tickets are sold out for this weekend.
“They’re pretty pricey tickets, for sure,” Rogers said. “I can’t say exactly dollar-for-dollar amount where it is going.”
If the athletics department sells the additional tickets now available to it, that would make a $38,000 difference.
“The revenue that they really gain from using any of our seats, probably is slim,” Zimmerman said.
With the funds, Zimmerman said athletics may host some sort of event for students. She explained that athletics and USUSA have a close working relationship, and the entities work together to meet common goals.
"It’s tough to give away student tickets. It’s not something I enjoy," Rogers said. "I’m hoping if we beat Boise our fans will start sprouting out of nowhere and will come to everything."
The tickets, which will sell for $38 apiece, were given to the Utah State Athletics Department. This is in addition to the 500 tickets released to the department last week when athletic director John Hartwell presented to the executive council on Oct. 6. So far, only 45 of those tickets have been sold.
“It’s not a whole lot, and I don’t anticipate them selling too many more, either,” said student involvement director Linda Zimmerman.
The Aggies will take on Boise State over fall break, when many students leave town. Hartwell said historically, student attendance during fall break and Thanksgiving games has been low. As of Tuesday evening, 2,650 student tickets were distributed.
Although the executive council’s vote was unanimous, there was some concern at the initial meeting with Hartwell last week. Tickets in the student section are funded by student fees – students are required pay $135.14 each semester for the privilege of attending all athletic events.
But this game is special. Boise State is ranked in the Mountain West conference.
“We’d rather have a full stadium cheering on our Aggies than see us with empty bleachers,” said athletics vice president Thomas Rogers. “If this wasn’t over fall break, I don’t think we’d be giving away tickets at all.”
Hartwell said athletics would never ask for more than 1,000 student tickets. Usually, 6,500 seats are reserved for students — most of what remains of the 25,513-seat stadium goes to the public. Rogers said the majority of public tickets are sold out for this weekend.
“They’re pretty pricey tickets, for sure,” Rogers said. “I can’t say exactly dollar-for-dollar amount where it is going.”
If the athletics department sells the additional tickets now available to it, that would make a $38,000 difference.
“The revenue that they really gain from using any of our seats, probably is slim,” Zimmerman said.
With the funds, Zimmerman said athletics may host some sort of event for students. She explained that athletics and USUSA have a close working relationship, and the entities work together to meet common goals.
"It’s tough to give away student tickets. It’s not something I enjoy," Rogers said. "I’m hoping if we beat Boise our fans will start sprouting out of nowhere and will come to everything."
Saturday, October 10, 2015
Officials talk growing concern of campus crime
Campus officials at Utah State University are reporting a steady increase of crime every year — especially sexual assault, and particularly at the beginning of the school year.
Since 2011, liquor arrests, burglary, drug arrests, stalking and incidents of dating violence and sex offenses have all increased in frequency — liquor law violations have increased the most, at 25 in 2011 and 56 in 2014.
The average number of crimes committed per month on campus is 22. During the first few months of the school year, the average jumps to 38. Campus Police Chief Steve Mecham said it takes a while for students to learn they need to take precautions.
Since 2011, liquor arrests, burglary, drug arrests, stalking and incidents of dating violence and sex offenses have all increased in frequency — liquor law violations have increased the most, at 25 in 2011 and 56 in 2014.
The average number of crimes committed per month on campus is 22. During the first few months of the school year, the average jumps to 38. Campus Police Chief Steve Mecham said it takes a while for students to learn they need to take precautions.
“The university is generally a safe community, but there's still crime that happens,” he said. “So I think that maybe the students don't stop to think about that, and so they're a little bit careless about where they lay their property, or they leave their apartments open.”
According to the university’s Annual Campus Security and Fire Safety Report, students are at highest risk of sexual assault from early August through Thanksgiving break. This period, called the Red Zone, sees an increase of crimes of many natures.
Sexual Assault and Anti-Violence Information, or SAAVI, coordinator Jenny Erazo has been with the university for three years. At the beginning of the school year, Erazo hires five interns to help sexual assault victims.
“Since I’ve been here, each year the number of students that have come in has increased over the first of the semester,” she said, referring to the Red Zone. “I was talking to a county attorney, and she was noting an increase in cases.”
Victims have several avenues for reporting sexual assaults on campus, including through SAAVI, the Department of Student Services or the Counseling Center.
“We know that there are more that occur that are not reported,” Mecham said. “They don't have to report it to the police. Our concern is that victims of sexual assault get the help that they need — help them get through it.”
According to the university’s Annual Campus Security and Fire Safety Report, students are at highest risk of sexual assault from early August through Thanksgiving break. This period, called the Red Zone, sees an increase of crimes of many natures.
Sexual Assault and Anti-Violence Information, or SAAVI, coordinator Jenny Erazo has been with the university for three years. At the beginning of the school year, Erazo hires five interns to help sexual assault victims.
“Since I’ve been here, each year the number of students that have come in has increased over the first of the semester,” she said, referring to the Red Zone. “I was talking to a county attorney, and she was noting an increase in cases.”
Victims have several avenues for reporting sexual assaults on campus, including through SAAVI, the Department of Student Services or the Counseling Center.
“We know that there are more that occur that are not reported,” Mecham said. “They don't have to report it to the police. Our concern is that victims of sexual assault get the help that they need — help them get through it.”
Sexual assaults account for less than one percent of crimes reported to the campus police. Only three incidents were reported to the USU Campus Police last school year. In two instances, the victims “refused to cooperate.” In the third, the case was cleared.
“That means that we investigated it, we know he did it, we know it happened — but we're not going to prosecute,” Mecham said. Almost always, the victim will be the one to press charges. In many cases, they opt not to — criminal trials are public and can be traumatizing to victims.
Although the term “Red Zone” only embodies sexual assaults, all campus crimes spike at the beginning of the school year, particularly liquor law violations and theft. Combined, they account for 46 percent of campus crimes in 2014. Criminal mischief and ordinance violations follow at 9 percent each. Controlled substance violations are next at 6 percent.
“We take very low tolerance to alcohol violations, and so if we have an alcohol violation, it almost always ends up in an arrest or a citation,” Mecham said. “And so that gets the knowledge out there that, 'Hey, if I get caught, it's gonna cost me a lot of money.'”
Representatives for campus police meet with resident assistants, housing directors and students enrolled in the Connections course to talk about the beginning-of-the-year potential of becoming the victim of a crime. Mecham added that he strives to have more officers on duty during the first few weeks of school.
Executive director for Housing and Residence Life Steven Jenson said he and his staff want students to be aware of potential dangers. Additionally, he has taken measures to make on-campus housing more secure.
“Recently — a year ago — we started locking all the external doors 24/7 so that only people that are supposed to be in the buildings can access it,” he said.
Jenson sits on the Behavior Intervention Team, or BIT. Organized by student services, BIT is a team of professionals designed to assess, refer and interview students of concern. The Residence Hall Association takes safety very seriously, Jenson said.
Mecham, Jenson and Erazo agreed they want students to be aware of the dangers on campus, and the first few months of the school year are a time to be cautious and educated.
“We get a bunch of students who are away from home for the first time, and so they're spreading their wings — sowing their wild oats, so to speak,” Mecham said.
Saturday, October 3, 2015
Investigation of Big Blue impersonator continues
The Cache County Sheriff’s Office is investigating reports that a man has been impersonating Big Blue and allegedly scamming community members. Police now believe they have identified the suspect, whose real name is Christian Scott Fairbanks.
Fairbanks claims to be a student, but that fact has not been verified yet. Associate vice president for student services Eric Olsen said if he is a student, Utah State University will examine whether to press charges.
“The student code indicates you are to follow state and federal laws, so if you’re charged with a crime, you’ve broken the student code,” Olsen said. “We would look at that and determine if there’s action that needs to be taken and go from there.”
Operating under the pseudonym Chris King, Fairbanks wore the famed Big Blue jersey as he went door-to-door in Nibley and Providence last week, often introducing himself as Big Blue. Spirit squad coach Nicole Troumbley was perplexed as to how he was able to get the jersey. She expressed concern that he was abusing the image of Big Blue, which is owned by the university.
Fairbanks offered to repaint residents’ curb numbers for $25, but gave varying accounts as to what the money was for – sometimes he said it was for the Big Blue Scholarship fund, sometimes for the cheer squad, other times even the Utah State University Robotics Club. The man identifying himself as King told Heidi Hickman that it was for an after-school reading program.
“I mean, at least give them the same story,” said Hickman, a Nibley resident. “He got fidgety once you started to ask him more questions, and then he was like, ‘Okay, see you.’”
Fairbanks claimed he was raising money for the Royal Academy for Music and the Dramatic Arts, or RAMDA, an after-school program he directs in Hyde Park. He also said the funds were for Afterschool Alliance, a free after-school program for children.
A man claimed to be representing Fairbanks, but who declined to give his name, defended the work that was done.
“The funds that are being raised – they’re offering a service. That service is being provided. And we have over 52 names of people who have confirmed that the services that was offered was provided to them,” he said. “It’s been a great fundraiser.”
According to the man claiming to be Fairbanks' representative, Fairbanks plans on pressing charges of libel against the Utah Statesman for publishing an article, although the article did not identify Fairbanks.
It is unclear what charges will be pressed, but several people – including Hickman – have reported fraud to the Cache County Sheriff’s Office.
Fairbanks claims to be a student, but that fact has not been verified yet. Associate vice president for student services Eric Olsen said if he is a student, Utah State University will examine whether to press charges.
“The student code indicates you are to follow state and federal laws, so if you’re charged with a crime, you’ve broken the student code,” Olsen said. “We would look at that and determine if there’s action that needs to be taken and go from there.”
Operating under the pseudonym Chris King, Fairbanks wore the famed Big Blue jersey as he went door-to-door in Nibley and Providence last week, often introducing himself as Big Blue. Spirit squad coach Nicole Troumbley was perplexed as to how he was able to get the jersey. She expressed concern that he was abusing the image of Big Blue, which is owned by the university.
Fairbanks offered to repaint residents’ curb numbers for $25, but gave varying accounts as to what the money was for – sometimes he said it was for the Big Blue Scholarship fund, sometimes for the cheer squad, other times even the Utah State University Robotics Club. The man identifying himself as King told Heidi Hickman that it was for an after-school reading program.
“I mean, at least give them the same story,” said Hickman, a Nibley resident. “He got fidgety once you started to ask him more questions, and then he was like, ‘Okay, see you.’”
Fairbanks claimed he was raising money for the Royal Academy for Music and the Dramatic Arts, or RAMDA, an after-school program he directs in Hyde Park. He also said the funds were for Afterschool Alliance, a free after-school program for children.
A man claimed to be representing Fairbanks, but who declined to give his name, defended the work that was done.
“The funds that are being raised – they’re offering a service. That service is being provided. And we have over 52 names of people who have confirmed that the services that was offered was provided to them,” he said. “It’s been a great fundraiser.”
According to the man claiming to be Fairbanks' representative, Fairbanks plans on pressing charges of libel against the Utah Statesman for publishing an article, although the article did not identify Fairbanks.
It is unclear what charges will be pressed, but several people – including Hickman – have reported fraud to the Cache County Sheriff’s Office.
Saturday, September 26, 2015
'Unusual' IT error affects multiple pages
Several pages on the Utah State University server were down this weekend as a result of an unusual error. The main index page was dead, affecting at least the counseling, student services and access center pages.
IT system administrator Blake Rich said www.usu.edu has a front-end load balancer through which pages from different areas are served. The issue came as a result of a failure between the load balancer and one of the back-end servers, and the pages would not configure correctly.
IT system administrator Blake Rich said www.usu.edu has a front-end load balancer through which pages from different areas are served. The issue came as a result of a failure between the load balancer and one of the back-end servers, and the pages would not configure correctly.
 |
| The URL would change from page to page, but the error was consistent. This error is from usu.edu/accesscenter. |
“We have extensive monitoring for a variety of failure modes to try to ensure a solid web presence,” Rich said. “This particular issue was a strange one, which didn’t trigger any of our alerts.”
The IT Service Desk has a variety of alerts, from basic alerts if the web server stops responding to metrics that help see how the server is performing. Usually, if a system stops responding, a network monitor will check every minute and alert IT administrators via email or text. Additionally, Rich said sometimes students will call the service desk, but that did not happen this weekend either.
The failure this weekend was the first time that this particular problem has been seen, and it was related to the new load balancer software put in place when the new USU template was launched in July. The template is a framework in which to manage web content. The university server supports three different templates, but many departments are switching over to the newest version.
Student involvement director Linda Zimmerman was one of the first to notice the error Monday morning.
“A student called and made us aware that our website was down, and we called John Reynolds, who does our back-end on our website,” Zimmerman said. “In the meantime, the same student contacted me and let me know the whole system was down. Within two hours, it was up and running again.”
At the same time, student services system administrator Brent Colledge noticed something was off, as well.
“First thing in the morning, I was getting on to do a webpage update,” Colledge said. When he was checking his changes, he received an error code. “I started digging around and found it was on multiple pages, multiple sites… it was unusual.”
Other than the URL, the error was consistent — the same orange-yellow box appeared on the screen at all the different pages. Colledge said it was new, but not remarkable. This was the first error he had seen since the new template was uploaded to the university server.
“It’s been really stable, I think – at least from what I’ve seen,” Colledge said. He hasn’t put any of the student services sites on the new template yet, but will do so this year.
Rich said the IT Service Desk is adding more checks to trigger alerts in case this problem happens again. He encourages anyone who sees an issue that persists more than five or 10 minutes to call the service desk at (435)797-HELP.
“We’re still evaluating what would be the best way to add metric and monitors to ensure that this doesn’t happen in the future,” Rich said.
The IT Service Desk has a variety of alerts, from basic alerts if the web server stops responding to metrics that help see how the server is performing. Usually, if a system stops responding, a network monitor will check every minute and alert IT administrators via email or text. Additionally, Rich said sometimes students will call the service desk, but that did not happen this weekend either.
The failure this weekend was the first time that this particular problem has been seen, and it was related to the new load balancer software put in place when the new USU template was launched in July. The template is a framework in which to manage web content. The university server supports three different templates, but many departments are switching over to the newest version.
Student involvement director Linda Zimmerman was one of the first to notice the error Monday morning.
“A student called and made us aware that our website was down, and we called John Reynolds, who does our back-end on our website,” Zimmerman said. “In the meantime, the same student contacted me and let me know the whole system was down. Within two hours, it was up and running again.”
At the same time, student services system administrator Brent Colledge noticed something was off, as well.
“First thing in the morning, I was getting on to do a webpage update,” Colledge said. When he was checking his changes, he received an error code. “I started digging around and found it was on multiple pages, multiple sites… it was unusual.”
Other than the URL, the error was consistent — the same orange-yellow box appeared on the screen at all the different pages. Colledge said it was new, but not remarkable. This was the first error he had seen since the new template was uploaded to the university server.
“It’s been really stable, I think – at least from what I’ve seen,” Colledge said. He hasn’t put any of the student services sites on the new template yet, but will do so this year.
Rich said the IT Service Desk is adding more checks to trigger alerts in case this problem happens again. He encourages anyone who sees an issue that persists more than five or 10 minutes to call the service desk at (435)797-HELP.
“We’re still evaluating what would be the best way to add metric and monitors to ensure that this doesn’t happen in the future,” Rich said.
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